Terms of Service & Privacy of Information

  • Collection of personal information is only for the fulfilment of orders, to improve services and if you like, to stay connected. This typically includes:

    • Your contact details: Name, email, billing and shipping address and phone number

    • Order details: Items, order history and preferences

    • Payment details: Securely processed via reputable third-party providers such as Paypal and Stripe. We do not store any payment information directly.

    Your information is used only for the purpose intended. That is, if you purchased an item for our store, it will used to fulfil your order. If you provided your email to stay in touch or you’ve contributed to our publications, then it will only be used for correspondence with you.

    Your information will never be sold. Your information may be shared securely only if required for payment processing, order fulfilment and delivery (e.g. postal service) and/or email marketing if subscribed.

    If you have any data-related concerns or questions, please email: ourstoriesonfilmmag@gmail.com

  • We ship worldwide, as long as Australian postal services allow it.

    Shipping is calculated at checkout based on destination and weight.

  • For pre-orders, shipping timelines will be provided in advance.

    Once an item is launched and available, orders are packed and shipped within 2-4 business days. Please be patient during busy periods such as holidays and initial launches.

    Items will be shipped via Australia Post Standard so estimated delivery times:

    • Australia: 3-8 business days

    • Rest of the world: 2-4 weeks depending on customers and local delivery networks.

  • We are a small business so every sale makes a big impact.

    If you changed your mind or made an error in your order, we can arrange a refund after you return the product back to us in it’s original condition - that is, unused and in it’s original packaging without damage. We cannot accept returns that are not resalable.

    Returns will be at your expense. We will only refund the original amount paid. Shipping costs cannot be refunded.

  • Sorry to hear that!

    We can help investigate with the postal service provided we have a tracking number.

    Please get in touch with us and provide your order number and tracking number - ourstoriesonfilmmag@gmail.com

  • You can reach us anytime via our contact page or email: ourstoriesonfilm@gmail.com

    We aim to respond quickly—usually within one business day.